I ordered $2300 worth of flooring from Floormall two months ago. The product, when delivered, was destroyed in shipping and I refused the product. I immediately notified Floormall who told me the shipping damage was my problem. Additionally, I was told that the claim with the shipping company could take as long as 135 days, that's 4...
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We ordered floor tiles on Friday, July 17, 2009. When we came back from taking care of my father on Tuesday, July 21, 2009 the floormall.com salesperson had called to tell us they couldn't get the tiles in until the middle of August. We said that would be too long. We needed them right away. They sent...
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While shopping for hardwood floor, I found Floormall.com and I initiated a call. Sales person promptly returned my calls. During our conversation, sales person guaranteed that hardwood floor that I wanted to buy was in stock. I asked repeatedly same question, if hardwood was available, and I was always given assurances that was the case and that...
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DIFFICULT DHL PARTNER
COMPLETE SILENCE, DETERMINED DHL PARTNER Our business relies entirely on shippers from overseas customers. DHL has always been a reliable and punctual delivery service, but not when shipments are handed over to you, Itella. Once upon a time, our customers' shipments from abroad simply "hang" for weeks, neither by calling, by message box nor by e-mail - then they have to listen to their reservations about incomplete information from customers, even though everything was filled in and handed over to DHL with wind up (!) When negotiating delivery for a specific day, the courier does not even arrive at the property, calls and if the person does not answer (either sleeps at 7:00 in the morning, or at work, or outside the reception area... ), first of all, does not send a voice message or a text message, even more so - do not try to call again the same day, and worst of all - do not come to the address and do not try to deliver the shipment (!). It cannot be compared to DPD, even Australian pasts works more quickly - sends a text message about the period of time in which the parcel will be delivered if no one is home - leaves a sign where the parcel can be obtained or the delivery date can be changed. If you see a shipment arriving in Australia from DHL - don't wait - call itella and talk about the date, BECAE Itella literally - does NOT do anything to deliver the shipment and waits for the customer to call, negotiate.
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