Do not buy a stove from england stove works!! Sorry product!! Sorrier customer service!! Especially during winter months. Purchased an englander stove works pellet stove from home depot. After the installation, the auger only works part of the time. After each use, we have to empty the pellets out of the hopper, cajol it, shut it down,...
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well their customer service and warranty sucks. But we all have federal protection if you WILL just use it. title 15 chapter 50 United states code, comon name Moss magnuson act (google it) They can NOT make you pay for repairs under warranty, They must reimburse you. You can file a small claims in your local courthouse...
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Poor service, possible fraud
Online store proffit 26.05.2020. Order No. 88622 was placed, which states that the product will be delivered within 10-12 working days, even a caller to check that there will be no problems with delivery times. It takes 12 working days, no one calls and says that the term for receiving the goods has been extended until 17.06.2020. Then it will be 17.06.2020., again no one calls, I find out by phone that the delivery of the goods is still unknown, send it at the same time 17.06. See the money back questionnaire, which states that the money will be returned within 3-4 business days. Е odien 25.06.2020. There is still no money. A whole month has passed, but the store has not had time to inform the customer, if the delivery terms have changed, as well as to return the money, if the product could not be delivered, think very hard, if there is an idea to order here.
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