I ordered Bimini top from Budge covers which is Empire. Order came two deliveries metal frame is correct. Fabric came the next day but is wrong size and wrong color. I reach out for resolution and can’t get any response for over 6 weeks. Terrible customer service, get your money and blow you off. User’s recommendation: Stay...
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Ordered a bimini and frame. They came faster than expected, fit perfectly, and looked better than expected. It is a good quality product. Later we had a problem due to an issue we caused and they stepped up and took care of it. Better than expected!
I purchased a 5 year warranty Four Layer cover that lasted about 4.5 years and I was happy it lasted that long. When I called to have a replacement under warranty, Empire Covers could not find my info and had me send in a swatch of material and the factory tag with model info. It took over...
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After reviewing the Bimini frame and cover that I ordered from them, there were NO instructions with the frame. The instructions were included with cover. They were written so small that I could read them even with a magnifying glass. I called customer service, and after hearing a pre-recording about them recording my conversation for training purposes...
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I didn’t discover I had ordered the wrong size cover until I tried it on my table. In fact, I thought the error may have been Empire’s. As instructed, I took a photo of the label and emailed it to Empire. I was immediately informed that the mistake was mine and I was beyond the return date....
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Get Rid You Won't Get It You can only unsubscribe by phone but you can call. write a letter and they ignore it. should i be richer then be sure to check how many days to connect.
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