Complaints & Reviews — EbookRoad

Fraud.

12/05/2018 110.shop delivers an incomplete set of ordered goods. (without a complete set the product cannot be used) 05 / 12.2018. inform by phone about the problem, request a photo. As if I could take a picture of what was missing. 12/05/2018 I take a picture of what is, write it down and send the claim electronically together with a photo and ask for a refund. 06.12 / 2018. I receive the following letter: Hello! At the moment, we are clarifying the information with the responsible specialist. We will contact you until we receive an answer. We apologize for the inconvenience. 12/06/2018 I answer by outlining the situation. 12/06/2018 I receive a second letter: Hello! Thank you for your opinion about our service. Your opinion is important to us, so in order to improve quality, we ask you to clarify the information that was missing in your case, to excellent customer service. We wish to apologize for the inconvenience and look forward to further cooperation. 12/07/2018 I receive a letter: Hello! We wish you to apologize for the situation. Thanks, photos have been received. Please tell me, will you be able to accept the courier on 09.12.2018 in the period from 11 00 to 17 00 in order to pick up the product received from you? You also need an address to which to send a courier. You need to write an application, the application must indicate: Your name, surname, order number, telephone number, it is necessary to indicate or receive the correct product or refund you want. We'll be waiting for your reply. After receiving the wrong product, the correct product will be sent to our warehouse or a refund will be made. (The photo and the claim were sent on 05.12.2018. The claim clearly stated that I would like to receive the money.) 07.12.2018. I answer that I will wait for the courier and want to receive money in the account, as I have indicated in the claim. 08.12.2018 I received a letter: Hello! We have ordered a courier for you on 09.12.2018, please pack the product together with the offer to hand over to the courier service. After receiving the product, the correct product will be sent to our warehouse or a refund will be made. Write the application in a free form, indicating the order number and a description of the situation. We apologize for the inconvenience. 12/08/2018 reply to the letter. 12/09/2018 I expect a courier and hand over the goods. 12/15/2018 call and ask when there will be money. Answer that the product has not been received from the courier. When you receive, you will pay. 12/18/2018 I am writing an email to which I do not receive a reply. 12/19/2018 call again. Answer that the product has not been received from the courier and the money should be deducted within 30 days from the receipt of the product in 110.shop warehouse. 12/19/2018 Call DPD. Answer that the product has been delivered to 110.shop warehouse 12.12.2018. and they can prove it on 110.shop. 12/19/2018 call 110.shop and ask why you lie when there will be money. Answer that it is explained whether the goods have been received in the warehouse and that the money must be deducted within 14 days from the receipt of the goods in the warehouse. 12/20/2018 I receive a letter: Hello. After receiving the goods in our warehouse, the money will be returned to the account within 14 days. We wish you to apologize for the inconvenience. (It is still not mentioned that the product has been received.) 20.12.2018. my answer for the online store : Hello! Your withdrawal form states: LLC "Pigu United Kingdom" is obliged to refund all your contributions to you as soon as possible, but not later than within 14 calendar days from the day you sent the written withdrawal. I sent you a written application for a refund on 05.12.2018. That means I already had to get the money. You received the product from DPD on 12.12.2018, not like yesterday your consultants said that the product has not been received. Please return the money for the returned product immediately, as described in the withdrawal form. Fill in what you have written yourself. What will be the sequel - I do not know. Make your own conclusions - do you want to be a hostage of 110.shop and support your time and money, because calls are chargeable.