I have been trying to reach a customer service rep for 2 days now. I am presently on hold at both their service numbers for over 40 minutes. I attempted to leave my number for a call back and that appears not to be working. I attempted to make changes to my delivery date at their website....
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Started with them in March during COVID because we are high risk. The first 4 deliveries we had problems with broken 5 gallon jugs. Now they skipped our delivery date NEVER CALLED – I have been calling every day for 2 weeks and they keep telling me and sending confirmation emails that they are coming every day...
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Constantly rescheduling of deliveries. Call customer service and always told that yes you are scheduled for today. But no one shows up. Why do I have to continue calling to hear when they are coming, and they don’t. I have called over and over 3 times in one week and told the same thing and no one...
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Since I last reviewed , things have improved. Even now through this COVID19 pandemic, I have received the correct water on time. Its a big improvement & It’s much appreciated. User’s recommendation: if service stays this good, I recommend Crystal Springs .
I had mountain valley then they took the account over and said they would continue to delivery service now they wont deliver services to me at all User’s recommendation: Need some assistance ASAP.
