Complaints & Reviews — Crafter's Choice

poor service, incompetent consultants, bad attitude towards consumers

Hello, I would like to draw your attention to the attitude of the online store 110.shop towards consumers. I hope that nothing like this will ever happen to you again, but I leave the choice to you. I would like not to publish the telephone numbers about how it is in conflict with the legislation, but to make it clear to everyone, below is a complaint, which I sent to the store 110.shop with a full description of the problem. Thank you. The order number is also displayed in the complaint. Good evening, I am writing to you because your attitude towards the consumer as a seller is irresponsible. Your consultants speak and promise each on their own - it is very likely that they are not competent in the particular field. On November 7, 2018, I received my order number 3765917, which included a Hoover CA2IN1D steam cleaner as one of the products. When removing the steam cleaner from the package and assembling it, start cleaning that one tuft of bristles fell out of the brush. After 15 minutes the steam cleaner started to close in the field, there was no nozzle to make it easier to copy my written complaint which 08.11.2018. sent to the store 110.shop: Hello! Yesterday (07.11.) I received an order from your online store, and there was a problem with the Hoover 2 in 1 steam slot. On the first use, one tuft of bristles simply fell out of the triangular bristle brush, the work itself lasted about 15 minutes, the broom switched off because it remained hot. After about 4 hours I tried the nozzles, one of which constantly exploded off, the work lasted about 10 minutes, the broom turned off again because it remained hot. In the evening I decided to try another, when I turned on the broom, I didn't give steam to medium mode at all, only to steam to work in high mode. Literally 2 minutes, turned off again because it stayed hot. After heating, the broom does not react for at least 2 hours. I understand that switching off as protection against overheating is a good thing, but in reality with this broom you can not even clean a 2-room apartment during the day. So please exchange this product for the same new one! Warranty repair in this situation is not interested! I look forward to your welcome! Contact me by phone 26325 ***, or if you have more detailed questions about the application process, with my wife - ******** Yours sincerely: John Vucans You can definitely see this letter in your e-mail and in correspondence where I have contacted you trying to find a mutually beneficial dispute resolution option, but unfortunately without results. After submitting the complaint, one of your consultants called me back and told me to pack the steam broom back and deliver it back to the store 110.shop with the help of the courier service. At the same time explaining that together with the steam broom I am attaching my application, in which I indicate what has happened and describe the problem, as well as to write down whether I want to receive a new product, or the store 110.shop will return the money. In my application, I indicated that I would like to receive back a quality product, because this has unfortunately turned out to be a defect. The application was drawn up in accordance with the procedure specified in the application law and signed and attached to the product. According to your consultants, my shipment was received by 110.shop on November 14, 2018 and handed over to the warranty service, which unfortunately I had to find out by calling myself, because no one informed me about it. To my question why this was done, because I have requested a new product as far as the quality of the product does not correspond to the contract, I was told that in the application I mentioned that the product would be handed over to the warranty service, which I did not request at all. Throughout the month of November, your consultants just spoke to me and promised to call me back after two working days, I do not deny that it also made me very angry and had to raise my voice. On December 6, 2018, I sent you a letter mentioning that I will be forced to apply to the Consumer Rights Protection Center, but no one answered me, until December 14, 2018 at around 20:12 from the store 110.shop (t.67244220) I called one of your consultants, who informed me that no defect had been found in my steam cleaner and that it was in perfect order, which surprised me very unpleasantly, and I was accused and explained that after 220.USDLex-2 en The right of withdrawal (I draw your attention to 14 days) only works if the product is used to the extent necessary for the inspection of the product (to the same extent as it could be done before purchasing the product in a regular store). I would like to draw your attention to the fact that December 14 is the 30th day, according to your consultants, when the product was received back in the store 110.shop. On December 15, 2018 at around 18:39 I was sent a text message from the mobile phone number 26325 *** to the mobile phone number 263 ***** that the steam cleaner that had been handed over for repair is already ready for receipt at Daugavgrivas Street 114, Santa Ana . I admit that the text message was sent from the telephone number of the private consultant, because no one wants to talk to me any more (unfortunately due to the incompetence of the consultants themselves). How all conversations are recordedyou yourself will most likely be able to listen to them and assess the level of knowledge of each employee, which varies greatly. I would like to add that in accordance with Section 26.1, Paragraph five of the Consumer Rights Protection Law, the seller shall provide the consumer with a written response to the application within 15 working days from receipt of the application and inform about the possible way of enforcing the claim or resolving the dispute. enforcement or an alternative form of enforcement. If the company has not provided a written response within this period, I have the right to apply to the CRPC. Of course, I do not want to interpret Section 26.1, Paragraphs five, six and nine of the Consumer Protection Law, but I must admit that this is already a violation on your part. Obviously, I will be forced to act in accordance with the law, because it is not possible to find a mutually beneficial solution, but if you still have the desire to voluntarily and shamelessly solve the sore problem, please contact me on December 23, 2018 from 08:00 to 12:00, because due to the specifics of my work, I may not be able to call until 17:00 in the evening. I don't think I need to explain to you who has more legal force than the law or internal regulations, so I leave the choice to you, because on December 27, 2018, I applied for a visit to CRPC in Lubbock. At the same time, I would like to inform you that I will be forced to submit the content of this letter to the CRPC, if necessary, of course only if no agreement is reached in any way. Sincerely, John Vucans December 22, 2018