Is CoinShares company still alive? Does anyone know? Yes, they keep updating a twitter page, but the last time the news on the website was updated was in February 2018. What may it mean? The company started very well and then failed and now they have to support one of the profiles in social networks just to...
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Unreasonably disconnected service
On 21 November 2017, Oceancom disconnected all services on television, internet and telephone. Call the next day for these, they say you have a debt, an unpaid bill. I am really surprised because I know that everything is paid off. These start checking to see if an error has occurred in the system and therefore the service has been disabled. In addition, this was done without prior notice that the service will be disabled. In addition, it turns out that the decision to unlock is made automatically, the computer does it without human intervention. Well, I tell these that this is a very unpleasant incident. These say yes, sorry, let's plug everything back in now. I say this with an apology is not enough, I want compensation. These say write a submission. I say, how thenyou know that an unreasonable lockout has occurred due to your fault and I still have to spend my time writing submissions because of it. I tell you everything is known what happened, please compensate me for the service downtime. These say nothing can help. Well nothing, it takes 30 mins and the tv and internet are back connected but the phone is not. I call these the next day, these say o you need to restart the phone and everything will work. Well I do, but nothing, still only a limited service. Call them again, they say, well then we'll look at it again and connect everything today, but if it won't be today (Saturday, which is a postponed working day) then on Monday afternoon everything will be fine. What did you think, Monday goes by and the phone doesn't work. Call these again, they say you know we will check everything and definitely connect in the near future. I no longer know what to get them all about... I just spend my time, money on calls and customer service, my nerves. I didn't hold on one last time and started scoffing at them a little while talking on the phone. Continuation will follow...
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