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Very frustrating experience.. Bought home with builder in construction phase. Half of things that were shown as standard are now not being put in and when asked we are told it was not part of plan and it will be extra to add it. Really poor experience with this builder. User’s recommendation: If buying, make sure each...
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We bought a home from Century Communities in October 2019. Since our move in date, we have discovered one problem after another. We have bricks falling off the side of our home, roof issues, our floors are uneven, baseboards pulling away from the walls, HVAC issues, electrical surges…. the list could go on and on. Yet, on...
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Stay far, far away from any home built by this company. Weve had nothing but issues since we moved in and their warranty department just wants to resolve the issues with the cheapest solution. They slap a bandaid over the problem hoping youll go away.
I attempted to purchase a home with Century Communities with Salesperson Lara Cohen accompanied with my own Realtor. In detail, I and my realtor asked about the terms and also read the terms of the contract. I was told I would need to use their preferred lender in…
the floor plan we chose in Lakewood at the beginning was supposed to be ready at the end of November 2019. Obviously it was not, but then we had the chance to switch to a bigger one that was delivered mid December 2019. No chance to customize the floors throughout, the day of the first schedule of...
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Guarantees
My issue is still unresolved. I ordered a 110.shop shower cabin. When we want to assemble it, it turns out that one of the packages has damaged parts - one plastic part breaks the control panel. I immediately called, informed about the fact, at the request of the operator, I also sent pictures to the e-mail. When I called again, I was told that a warranty service specialist would contact me. I ask what to do with the package whose broken glass says it should be kept. Of course, no one contacts me yesterday, I call myself in the evening, the answer is that it is necessary to clarify all the details and wait for the answer from the warranty service. Again, the answer is that the manager will contact you after the holiday. I do not understand whether this is normal for the company and whether the court needs a complaint to the CRPC to finally give me an answer, collect the package with the broken part as well as replace the broken part. What is the quality of customer service?
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