I have been lied to twice since the beginning of my home buying process. Once from your sales agent and once from your builder. I have had a hard time getting warranty work completed even after following your warranty procedure and also calling Shane the head of warranty several times. I have been dissapointed with the quality...
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These criminals converted Saddle Ridge Apartments in Englewood Co to condos in 2004. Installed hot water heater then FRAMED IN THE WALL AND DOOR. My trusting ignorant self bought this money pit in 2015. Now in 2019 the only way to get this 50 gal. rusting hulk out and replace is to remove the wall! There is...
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Bought home in December 2017 and have HOA fees of what was $400 but increased to $700 after closing. We still do not have a pool 2 years later nor a tennis court or club house. Now being told there never was going to be a club house just a pool and tennis court. I have paid...
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We built a house from century. Everything from signing the contract to choosing the land and floor plan to the design center was great. We love the house. Century threw us freebies such as All granite counter-tops in kitchen (including a big all granite island), marble sink in all the bathrooms, 42″ cabinets, 10 ft ceiling on...
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VP was very cooperative on issues we were having at the builders design center.
Guarantees
My issue is still unresolved. I ordered a 110.shop shower cabin. When we want to assemble it, it turns out that one of the packages has damaged parts - one plastic part breaks the control panel. I immediately called, informed about the fact, at the request of the operator, I also sent pictures to the e-mail. When I called again, I was told that a warranty service specialist would contact me. I ask what to do with the package whose broken glass says it should be kept. Of course, no one contacts me yesterday, I call myself in the evening, the answer is that it is necessary to clarify all the details and wait for the answer from the warranty service. Again, the answer is that the manager will contact you after the holiday. I do not understand whether this is normal for the company and whether the court needs a complaint to the CRPC to finally give me an answer, collect the package with the broken part as well as replace the broken part. What is the quality of customer service?
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