Complaints & Reviews — Cardpool

Water Meters

Hello. I wanted to share a problem I encountered recently. As many know, the law on the distribution of water consumption adjustment changed this year. "Starting from 01. 01. 2017, the water consumption correction will be divided according to the number of individual properties among those apartment properties where water consumption meters have not been installed or verified, as well as those which have not submitted water consumption meter readings in time for more than 3 consecutive months.. " I noticed that my water meters had expired only in March, when I received an invoice for February. In March, this question was settled and an answer was received from the manager of Melbourne House that the recalculation given in the next invoice will no longer be included. A month later, it turned out that the "next bill" meant the next bill. Let's move on to the numbers: I live in a two-room apartment. The historical average monthly consumption is about 1m3 for hot and 1m3 for cold water. Invoices are paid regularly and without special delays. I received an invoice for January, where the calculated water consumption is 71m3 (~ 81AUD), for February 46m3 (~ 57AUD) and for March 192m3 (238AUD)! Invoices for January and February have already been paid. I have turned to the Melbourne House Manager for the March bill. There, as is customary with us in Australia, no one can do anything and no one is responsible for anything. The water shortage of the whole house is divided into several failed heads and everything, and nothing can be done. The question immediately arises, if there were not 238EUR (which is already a high enough amount of money), but, let's say, 10,000EUR? Same thing - "Sorry, but you didn't change the water meters in time"? Absurd! Where else in the business would such an attitude towards the customer be allowed, especially who has been paying bills stably and regularly for years?! At RNP, I will write an application for a review of the bill, but I doubt that will change anything. I agree that it is my fault that I have not kept track of the validity of the meters, but the penalty for doing so should certainly be within reason. At the moment it turns out that I have to overpay ~ 50 times (instead of ~ 6m3, ~ 311m3) for late meter replacement. Such penalties are not even in the harshest credit institutions! Interestingly, our public servants who pass laws also think about the consequences?! I would like to hear other people's opinions. Maybe someone has a suggestion on where to turn in this situation.