Complaints & Reviews — California Boxer Breeders

attitude after concluding a fixed-term contract

I have been using Optus services (Internet + TV) for 3 months and have already encountered unsuccessful cooperation. At the beginning, when I applied for a Optus product, I felt that there were very responsive, kind employees who take care of their customers, because I have everything over the phone. told me, explained, even offered a discount, in short, I was glad that this employee managed to sell her product. But after a month I faced the first accident - I called the info phone to find out my Wifi password, a rude man spoke on the handset, who regularly interrupted my speech and the intonation of his voice was as if I was guilty that he was working there, and that work gives him such a bad mood, not to mentionthat the Optus information line was busy and I had to wait for a good while on the line while picking up this definite NE salesman and NE service employee. For this call I also received a surcharge for a good tel. bill because phone 177 are charged. This alone made me wonder if I, as a consumer, who pays not only for the telecommunications themselves, but also for my service both by phone and by visiting them at a branch, etc!coming to them at the branch, etc!coming to them at the branch, etc! Now it's been 3 months and I'm really sorry that I signed a contract with this company for 24 months! When concluding the contract, I was attracted to the campaign - for the first 12 months I paid 11. 95 Ls. As a good, disciplined customer, I diligently paid 11. 95 dollars / month all this time. One day it occurred to me to look at the invoice of the e-mail Optus and it turns out that the amount of 17. 02 dollars is indicated there + some penalty interest has been calculated. Without waiting for a long time, I called the Optus information center to find out what these amounts are, where, of course, we had to wait again half an hour before the line became vacant and then the most interesting thing followed. The employee (in a slightly better mood than the previous employee) is starting to explain to me that I have connected to an Adult package, for which I have been charged an additional fee for all these 3 months,to which I replied that I had not connected anything. Then she started talking about me calling them and asking me to connect this Adult Package, mentioning some dates when I wasn't even their customer (I signed a contract at the end of October, but she talked about April). I realized that constructive conversations would not be possible, the competence of the employee sticks, and I asked what to do, because I have not connected anything and called anywhere, to which I was answered in order to write an application. to which I replied to write an application. to which I replied to write an application. Of course, I wrote the application, to which I received a reply a few days later (at least it was operative), today that my application is being rejected and that I have connected this service from the remote control. And I can't prove that I haven't done it, because their technicians, you see, found out. The employee talked about how already (there was an independent impression of Optus) all the representatives of this company, unweighted, rude, stopped, sometimes in an elevated tone, and expressed themselves that I could write my applications at least all the time. From this short experience with this company, I understand that Optus can only attract customers, but not cooperate. No respect, ethical norms, loyalty! The impression is: "You have a contract for 2 years - sit and be quiet". I also found out what sanctions are applied in case of breach of contract. The employee said in a dissatisfied, troublesome tone, sighing, "Well, then I have to open your contract. " And then I was given an answer in an even more dissatisfied tone - 150 Ls. Imagine if you decided to move in 6 months after signing the contract, you would have to pay for practically an annual subscription. I would gladly refuse, I just do not want this company to receive funds in advance in turnover, from which the salary will be paid to such unprofessional, unresponsive, incompetent employees. I also regret that I did not listen to the people who warned me not to cooperate with Optus. I really do not recommend Optus services to anyone, because the quality of the products is not the best! PS I hope that this news will also be taken into account by the company's senior management, who should consider whether such service can bring business success and whether the company's employees who interact with customers on a daily basis and create the company's image and reputation have received service training and if so, is everything really clear and are they ready to follow it!? I wouldn't be surprised if I called and hit an employee who would have to go to lunch after 2 minutes, and after 2 minutes I would be told that he had to go to lunch and at the end would still hang up. Customers are worth their weight in gold for any service provider, it is your money and blood, dear Optus.