I purchased a polo in Chicago for $319 and worn it twice. My partner noticed 6 or 7 snags in the back. I got very insecure and when I took it off I realized the front had a giant patch on it with snags and piling like someone took a shaver to the shirt. I was very...
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I ordered this product on Burberry’s official website on May 29th. And I found that the product on website doesn’t match the one I got. The only difference is that the color of the border on website is pink but what I got is black. I can’t understand how it happened. Is this a cheating behavior? I...
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Ordered a pair of shoes for my girlfriend at first Christmas Day. Chose for the faster express shipping with extra costs of 20 euros. Now at 27 December after Christmas the package is still waiting to be shipped. At 30 December I will be abroad so if it’s not there she can’t wear it at ny eve....
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I am writing this complaint about an experience I had with the Burberry Flagship on Madison Ave and 57th street in NY. After one year of use, I brought in a diaper bag to have the strap fixed as the buckle which connected the strap to the bag had torn. There was also a strange peeling of...
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I am totally disappointed by the service provided by your company staffs. I purchased a watch from London heatrow airport last year September and accidentally dropped and broke the glass. When I first walked into Burberry outlet in The Gardens Mall, the staffs did not take initiative to serve me although there were more staffs than customers...
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