It is appalling & so highly unprofessional, that BA can treat a complaint in such a manner. It’s been a month & half since my initial complaint about my claim for missing items from my suitcase (which was broken into & destroyed from my Rome to London flight) has been lodged. After the initial correspondence there has...
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Dear Customer Service, I was recently (2nd of August) traveling from London Heathrow to Miami for my holiday, and I must say that until now this is the worst experience ever and it is taking away all my joy from my holiday. Starting from the beginning, I arrived to the Heathrow airport at 5 am to do...
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Dear BA, I flew BA 203 from London to Boston on Saturday August 22nd and that is the worst flight journey thatI have undertaken in my entire life!!! A/C didn't work and I had to endure the heat throughout the journey.The attendant did mention that it was a hot day outside and once the flight picks up,...
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Flight reservation: Q8YWF3. Passenger name: Mohammed Ismail Hassan Scott Date of travel: 29th May Disability assistance required – Down’s Syndrome young adult I booked a return flight from London-Madrid after reading the information on the BA website about assisted travel. This is the section of information about adults with developmental impairments: Seating: If you have a specific...
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To whom it may concern I had an transit flight with British Airways on the 16/08/15, Los Angeles to San Francisco and then another flight from San Francisco to London. Due to an over hour delay in my first flight, i missed my second one. I called the British Airways contact center from the airport. They were...
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Fraud and poor service
I do not recommend using 2fly.org services - we, with a minor daughter, had booked a room for 2 people in a hostel in Berlin for this we had to pay 80 dollars for 2 nights, which is a normal price in Germany even for a 3-star hotel, but the money had to pay before receiving the service. , As a result we got to the hostel 8-bed room with 6 workers, men. Of course we gave up this option. Bed in the hostel costs 10euro per night. The company took 80 dollars for this in advance and does not return the money for the unused service. The boarding pass was also sent the day after I had already flown.
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