Good Morning! it is with great consideration and respect that I begin this email by apologizing for the incident that occurred to me. I am a client of the Best Western chains, which I always make a point of choosing for the seriousness and consideration that you have with all guests. I will explain what happened: on...
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Wrote a review re: stay. Got a very nasty/accusatory response from General manager re: comments To whom can I forward this email in corporate?
We have used best western for many hotels during our travels. We booked at Best Western Mountaineer in Morgantown on a reservation intending to use it. Our trip was cancelled re the virus and now they tell us after cancelling that we get no refund on these extenuating circumstances. We feel that a refund is due. It...
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I was Diamond Select with BW left because the website is the poorest in the history of the travel industry. I had errors/issues on at least 50% of my attempts to make a reservation. Tried using points today, same error I was getting 2-3 years ago. Does BW not want…
It has been over a week since I called and I haven’t heard a word from anyone. I’m getting more pissed by the day. My son and I took a vacation to Pigeon Forge and stayed at Sure Stay by Best Western on Pin Oak right across from Hatfield and McCoy’s. They were to have breakfast according...
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