Copy of my email to: The Manager/Supervisor, Subscriber Services, San Jose Mercury News. I am a long time subscriber of Mercury News. However, of late I have had difficulty with your customer/subscriber services. In August 2018 I had received an invoice for around $300 for a 6 month renewal. I felt that was excessive and called on...
Read more➤
This is an ongoing delivery problem and appears to not going to get fixed. This morning, with thunderstorms having been forecasted, my paper is delivered uncovered (ie. not placed in a plastic bag as is usually done/supposed to be/has been done) so, of course I have totally wet and useless paper…again! In the last 4 weeks I’ve...
Read more➤
Services
Hello, dear Vodafone team! I will start with the fact that my friend and I have been your clients for quite a long period of time (I, some 5-6 years, my friend-3 years). Nevertheless, I am very sorry to say that you are not a company pursuing a fair policy. I use a goldfish myself, my friend - was your connected customer, and we are both very disappointed in the services of your company. First of all, using zz, I closed a tariff plan with free text messages + a tariff plan where you can talk in the Vodafone network for 0. 05 santims / week. I am quite a democratic person when choosing a tariff plan, and therefore I clearly read when and what tariff plan should end, and I also leave text messages on the phone to remember when the tariff plan was connected (so I always knew the deadlines for renewing the tariff plan). Unfortunately, during the last six months, problems started with your services - the tariff plan had to be renewed half as soon as it was mentioned in your text message (as I said, I always follow it). And in the end, I'm generally told to lose money from the account, even though I didn't call anywhere. I don't really understand where it has stayed? the saddest thing is that I went to the info center, but your operator talked to me as if I were a bastard,and I myself do not remember when and to whom I call. It is very sad that your company has such staff! And my second friend, that I said, was your connected customer, and also decided to leave you, seeing your attitude towards customers. It turned out that he switched to another operator's network, and he was called by your colleagues from the telemarketing department. She failed to persuade us to stay. After all, we are waiting for the last bill from you, but he did not come. As the bill does not come, we turn to your colleagues, where they said that everything is fine, but recently we received a text message from you that we have not paid the debt and you hand it over for debt collection! Madness! It turned out that you just forgot to send us an invoice, and now we are counting as debtors! Dear Vodafone team! You are a very low quality customer service company that leads an unfair policy! I have a small friendly suggestion for you - do something with your service and you are fair to your customers, because every day, there are a lot of objections against you among our friends. I am still wondering whether, following this situation, I should go to court against you for the fact that, through your fault, our bill has been passed on for debt recovery, so it is reluctant on the part of the human side to do so. But in any case, there are many people who would like to do it because you do not keep your promises. Thank you for your attention, hopefully the situation will be fixed soon! Sincerely, Margarita.
Read more...
