I ordered an area rug from Bassett San Jose. 1st rug was ruined by the delivery driving company the replacement rug was delivered and returned on the spot. The rug appeared to have a completely different color almost like bleach spots and the ends of the rug looked beyond dirty. COVID hit so my issue went unresolved...
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If you go to Bassett do not talk to the salesman because they will lie to you about costs, shipping costs and delivery timeline. after you pay they will give you a second contract to sign:. this contract will say that they are not bound by anything they have promised you.. you will then have the option...
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We purchased furniture in July, and were promised delivery within 6 weeks. After 6 weeks, we called every day and were brushed off. Then, after 9 weeks, the store calls and says: “Our delivery company decided they cannot deliver to your location.” That was the ONLY reason we bought the furniture to begin with! We sat on...
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We purchased a Bassett couch and love seat which looked dirty upon delivery. When a representative came out to clean it, we were informed that it was just the “nature of the fabric.” Not only is its nature to look dirty but also to look worn and to “travel” (making pulling and tugging of the fabric to...
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Within 1 year of purchase from Basset Furniture, the desktop finish gets large flaws when in contact by wires or other rubber products, such as computer and telephone wires and feet. The finish indents and raises around the rubber becoming very unsightly. The store sent a person to view and take pictures of the desk. He said...
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