Never buy an online only item from a store. It is almost impossible to return. How does this happen? Someone returns an online only item to a store and I bought them at the store, unknowingly. I returned the defective pants, got a “Case number” but nothing has happened. They tell me the pants have been in...
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I shopped in Scottsdale yesterday. I went in to exchange a size in pants, the handheld “ipod” wouldn’t let the clerk finish the transaction, and she had to use a paper clip several times to try to reset it. I also wanted to use a 35 dollar “rewards” but the computer wouldn’t pull up my account, and...
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I ordered a few items at athleta online. Never received the item. Called customer service, spoke to the rep. She was unprofessional and rude. At one point I expressed to her that I was very upset and she started bursting out laughing. Anyways ended up closing my credit card account with the company because after the convo...
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Athleta sent me the wrong item so i email them to resolve this. They want me to now call them and return the wrong item. Seems like i have to do a lot of work for their mess up. Athleta is too expensive to make their customers go out of the way for something they messed up...
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Terrible customer service, no clear line to get helped. I waited for someone to be helped and they turned to help someone else while I have been waiting.
