I don’t know why after having verified my address, my name, my drivers license… They have to review my claim for a stolen cell phone. Not like i’m not paying $199.00 for the replacement with insurance… What a crock of [censored]. If it weren’t for the fact I have two other people on my verizon plan I...
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Broken screen after buying/paying in full for a new Iphone 11. Luckily, so I thought, I had insurance. Called and made an appt. No one ever showed up for the appt after I waited for five hours and continually tried to get ahold of someone. I could not get any explanation or help other than to send...
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I bought an extended warranty for my apple iphone. Phone stopped working, I filed a claim and received a replacement phone that did not work. I sent it back, got another replacement phone that did not work. Sent it back and yes, got another phone that did not work. A total of three phones over a month...
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When you buy their 2-year warranty and make a claim in the 1st year they tell you that it doesn’t start until after the year of the manufactures warranty ends. So in effect you have 3 years. But when you make a claim in the 3rd year they tell you no, that it runs concurrent with the...
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There website is terrible. No easy way to follow up on my existing claim to check the status. Wait time on phone line is terrible and finding a dialing path to a human is very difficult. Terrible customer service. I’ve made about four claims now and spent at least 2.5 hours on the phone (usually on hold)...
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Poor service
So, the cashiers give vague answers - there are toilets available for claimants or on the train to Oakland - Lubbock. The cashier replied to me as follows: "I thought so, but only after Tacoma" I didn't understand anything. There are incomprehensible signs at the Oakland railway station, it is very confusing that the train to Lubbock can leave from two different platforms. When I asked the conductor which platform the particular train was leaving from, he showed me two different directions. Well, I'm confused again. I missed the train even though I was at the station on time. :(
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