I took my iPhone 7 Plus in to be diagnosed and was told it was unrepairable.After paying the $225 deductible and giving you the correct address, you sent my new phone to our old address.You immediately took out the money but have made my life miserable trying to get you to correct the mistake that you made....
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Replacement process for an IPhone changed. They now want and affidavit signed and a copy of my I.D. And said it would take 2 days to finish the claim process then they mail replacement phone out. With deductible going up from $150 to $250 and I already pay $40 for the insurance. Not user friendly, process is...
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I sent my phone for a cracked screen replacement on Oct 21, 2019. Fedex tracking says that the phone was delivered to the location on Oct 22, 2019 at 1022 am. Since then I have called Asurion multiple times and they have misled me on the status of the repair. As I write this today on Oct...
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The week of Oct-19, 2019 I, Robert Boyd Filed a claim on one my lines that had been stolen phone I had from cricket. Phone number [protected]. Asurions replacement device was supposed to be “next day” shipped. It came three days later! Had no battery or a sim card or any charger or headphones, like the insurance...
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My phone was stolen on late Saturday/early Sunday (10/13/19) so when I filed the claim I knew it would be a few days before I could receive the phone. First of all, my claim was approved for a BLUE XR. My paperwork (online and when I received the device in person) both said iPhone XR BLUE. I...
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Poor service
So, the cashiers give vague answers - there are toilets available for claimants or on the train to Oakland - Lubbock. The cashier replied to me as follows: "I thought so, but only after Tacoma" I didn't understand anything. There are incomprehensible signs at the Oakland railway station, it is very confusing that the train to Lubbock can leave from two different platforms. When I asked the conductor which platform the particular train was leaving from, he showed me two different directions. Well, I'm confused again. I missed the train even though I was at the station on time. :(
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