These people have had a broken freezer for months, and not only are they too cheap to fix or replace it, but they are still selling food out of it that has gone bad! When we went back in to show them the visibly bad frozen food, the woman was rude right away. She called her husband...
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Customer attraction
In December 2020, Optus advertised everywhere, connected to the Internet and TV, concludes a contract for 24 months. and you will receive a guaranteed gift - a tablet. That's what I did. It turned out that in order to receive a tablet, you have to take a passport and run through their customer service departments yourself and find where you will be given a tablet. Right at the beginning of January, I had to change the passport, which I received at the end of January and then went for my gift. In one customer service department, I announced that there were no more gifts here and sent them to another, where an incompetent employee informed me that I did not deserve any gift at all. While I solved this issue over the phone with Optus operators, it turned out that indeed this employee had made a mistake and the gift was due to me, but suddenly the gifts had run out in this place as well. In short, I did not receive the GUARANTEED gift, from which I conclude that these gifts are just an advertising ploy to enter into long-term contracts. Secondly, when I signed the contract, I stated the date on which I could pay the bills, but I was told that I had to pay when they wrote. Very approachable company, considering that now I am 24 months. I will pay fines for late 3 days. I SORRY, I AM A Optus CUSTOMER!
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