The phone line is dead. The online chatbox is inactive. It’s not a weekend, it’s Monday afternoon. I accidentally ordered the wrong size and I wanted to correct it ASAP. No one is here to talk to! They’re going to have to ship it to me and I have to ship it back! Ridiculous User’s recommendation: if...
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I took my Gortex jacket – with a broken main zip -into Arcteryx’s flagship London store. It was sent off immediately to the company’s repair centre in Switzerland and returned, mended, within three weeks. Customer Service of the highest order. And no charge! User’s recommendation: Great Customer Service. Highly recommended – as is the product, although expensive.
Hi. I just felt bad from the staff in the branch, downtown Seattle. I wanted to buy the winter hat for my friend but there is one size. I know it is only one size but i was not sure it would be ok for my friend so I approached a staff there and showed him the...
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A great friend of mine told me he got a discount code for your product. I was excited, always been a North Face and Patogonia fan but had heard good things. We placed an order, it went through. Got a conformation email, website highlights express shipping. After a week and no shipment, we called. Apparently we had...
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