My name is Kayla Johnson. My client ID number 824459. I was waiting for my vehicle it was an hour late, it was supposed to pick me at 6:17pm and it arrived at 7pm. When the car arrived at my pick up destination they parked behind 2 trucks, when one of the trucks moved I saw the...
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I was approved for access-a-ride but the catcher is they will only take me to a bus stop and I have to make my way to my remaining destination. I was appealing access-a-ride decision so I file an appeal since 10/23/17. I received an email informing me on 11/6/17 my appeal will be on 11/8/17 the problem...
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My father is a cancer patient and is receiving daily radiation treatments and weekly chemotherapy treatments at nyu cancer center. he lives in astoria, queens and since he started his treatment 3 weeks ago has never had a car be on time even once either leaving from or returning home. the drivers are either unable to speak...
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On march 8, 2016 I had a pick up time of 406 pm from my dr’s office at 1250 waters place in the bronx going to 34 highland ave yonkers. ny my home due to unforeseen events the police blocked all traffic from entering this location. after I was told of this I called to try to...
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On sunday, october 25, 2015, I had a reservation for a pick-up at 9:00 am. at 9:07 am, the driver called to ask for directions to my house. I told him what intersection I was near, and he paused then said that it would take him about 20 minutes to get there. twenty minutes later, I called...
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