Update by user Feb 07, 2021 Company fixed the issue and I have been provided with partial refund. Pack Rat after two letters, refunded me the additional costs incurred from them missing my appointment!. Original review posted by user Aug 12, 2020 Packrat never showed up with my pod. They never called me back to resolve, and...
Read more➤
Supposed to be delivered 8-11-2020 just informed it wouldnt even be to the facility until tomorrow. Then they gave me a line of what I think is *** that there truck was I. The shop and depending on what time they get it back Thursday is going to determine if I get it on Thursday. Which if...
Read more➤
My experience with Pack Rat’s extremely bad customer service We are planning a cross country move and wanted to use a 1-800-Pack-Rat container for moving some of the boxes and possessions conveniently. It was anything but convenient and turned into a nightmare fiasco….
I used them for storage my account was set up on auto draft now all of the sudden I need my box delivered to my new address nothing changed for my account but now they claim they cant run my card… i called a week before the bill was due updated my account with new phone number...
Read more➤
Both times using packrat there have been issues with equipment, which caused scheduling difficulties and surprise charges. Latest is not picking up the empty pod for 4 days and now a surprise $75 charge. g
