Today, I was very frustrated about a product and wanted a resolution that was not in line with company policy. Hannah listened to my ranting (this was not my finest hour!). She kept her cool, calmly explaining why she could not do what I was asking. She was very professional (even when I was not). A-Stock, you have a real winner in Hannah. There were also two young men (don't know their names) who had helped me earlier who were outstanding.