I was in an accident. Progressive's customer was at fault. It was a hit and run. I waited past the 30days to get a check to have my car repaired. They did sent me a check and I got my car fixed, however they salvaged my title and did not tell me. I found out months down the road when I had to renew my registration. I complained to the Louisiana Insurance Commissioner and Progressive and Progressive lied and said they told me. I never thought that Progressive would treat people like this. I understand if you have to salvage a car, but you must let the customer know. Allowing your reps to get away with this shows that you are a company that cannot be trusted.