I lost 6500 points because your people can't seem to ship out a reward that I redeemed points for. Why can't the points be added back? Why can't you just ship something else of equal value or zippo lighter etc etc. This has been going on since July. See pic attached. My email is [protected]@gmail.com I expect a resolution or I will continue to email, call, post online until I hear back. Michele StClair