I have contacted the local office, got a new router from Suddenlink, had a rep come to our home and have had to reboot the router at least every few days. I am paying for 100 speed and average 30 - 40 when it works. I have been on the phone numerous times and nothing seems to help. The reps have been polite but nothin seems to work. When they return your call it is screened as as spam and have to start all over again it is very frustrating. I don't know what else to do. Thanks Chester Leonard [protected]