Dear Sir/Madam, I was supposed to have my new broadband installation yesterday (1/8/21) between 11am-1pm. I waited the entire day but no one came and nobody called me to update me. I called in around 11.40am and waited 20mins for an explanation on why there's a no show but to my disappointment, no one revert. I tried to contact Starhub messenger several times, been promised to have someone to contact me but again no one did. I am extremely upset over the whole incident that no one took responsibility to explain the situation to me and left me waiting the whole day. I delayed my moving schedule because of Starhub's oversight and it caused me a lot of inconvenience and frustration over the incident. Kooh Yee Yung