24 Apr, 2021 → by ClaimboUser168612
Riu representative took initiative and cancelled my flight after advising them to leave alone
1
I have been calling and emailing for over a year and they do not refund my money. I have documentation of the many times I have called and emails from them with case number and how they will resolve issue and get back to me and text nothing had been done. Every time they claim to escalate the issue but still waiting. Fraud and thieves is what it is.