I flew to Kuala Lumpur, Malaysia with Qatar Airport on 2021_08_28 from Frankfurt Airport, Germany. I had all the necessary documents with me and checked in online. I was the 4th in this line. The first thing I noticed was the helpless chaos when I checked in. One of the web check counters was so manned by a big family with huge luggage that the other one could not be reached by us. What is the problem with processing this family and making the second counter free? How can a single check-in take 1 hour? When it was my turn, I submitted my documents including a visa for Malaysia. It said "Visa valid for West Malasyia. The lady at the counter asked me where Kuala Lumpur, or my final destination Penang, is in West or East Malaysia? I thought I had interrogated myself? How can this question come from an employee from the travel business? Then the specialist with the red jacket was asked "Mr. Martin" and he was just as helpless. He told me that he first had to ask in Malaysia where my destination is located. I was thought I was in the wrong film. I then had to wait next to the counter until it was checked. The staff had a good time, I saw them laughing a lot. Then I got loud because incompetence paired with inflexibility and stubbornness is simply stupidity. If the general education is not that far, a look on the Internet should be enough. After about 30 minutes the matter was cleared up, I had to queue up again and after 3 hours it was my turn. In a first world country like Germany I don't expect that! I ended up in Kuala Lumpur after all et because the pilot obviously knew where it was or had a good navigation system. I have flown with Qatar a number of times in the past few years, that will change in the future. And if you don't mind, neither do I! Shocking education of the Qatar staff!!