My family (03 Adults) were to fly CMB-MCT-JED and return DAMMAM/MCT/CMB, under the following ticket numbers 1. DAWOOD/SITHY FATHIMA MRS - [protected]/30 2. DAWOOD/FAZLI RAMEEZ MR - [protected]/32 3. DAWOOD/FAHEEM AHMED MR - [protected]/34 We were supposed to fly from Colombo on 9th March, but due to the COVID-19 issues, cancellations and restrictions we were unable to do so. The agent in Sri Lanka, whom we bought the tickets inform me that they have NOT RECEIVED THE REFUND FROM OMAN AIR TO-DATE. I cannot imagine that a 5 star rated airline would do so, as I thought that the agent had received the refund and failed to pay me. Kindly help me to resolve this issue without further delay, since it has been over an year. Thank You Fazli Dawood