I received an email on July 2nd that they have my Treadmill and will be calling me in 2 business days to schedule delivery. It is now July 16th 14 days later and still no call. I have sent many emails, tried to talk to someone via chat and NOTHING BACK!!! I sit on hold for hours and they just hang up on me saying they will return my call in the order it was received but no call!!! I have contacted Nordic Track several times and they keep sending them emails and "escalating" this order but still no call from NSD! They should be out of business!! I can't believe companies actually use them! Im about ready to cancel a $3600.00 treadmill because they use this horrible company!!!