I have just activated my card and it shows a zero balance. I have not used this card since it was not activated. I do not know how it's a zero balance when it has not been activated. Also it's impossible to talk to a human being. I guess this is so you don't have to honor the card because you just want to cheat people. I cannot believe that now it seems as if I'm unable to even make a complaint since I'm told I have to make it longer. You're company seems to have extremely crappy customer service.