Hello I talked with ashley from logitech (customer suppert) about a keyboard i've received from warranty after the original product broked and it remained to respond to me between 3-5 days if I get an replacement but 9 days passed and nobody replied. I've send all the things they requiered, pictures, video with the s/n and the device problem. I've sent a couple of messages but nobody answered. I have the impression that I am taken as a fool. I think this is s scam and I won't get nothing.