On April 18, 2017 I ordered a raincoat for my grandson's birthday. On the confirmation email, LL Bean said it would arrive 4/27/2017 which would have been fine for his birthday. However today I phoned them inquiring about shipment and they told me it wouldn't arrive by 4/27, and that they never told me it would! The representative was very rude, interrupting me several times. I then told her just to cancel the order. She said she may not be able to because it may have been shipped! I'll never deal with them again.