I tried to order on June 30th 2021, 3 items. 1 #362 nasal strips, 1 #471 Water Jet teeth cleaner and 1 #472 Water Jet tips. I had a $75 allowance for the quarter. I was unable to place the order online because when I tried to finish your website read having problems and saying it would be fixed and try again. I tried 3 more times and it was still down. I chatted online to report the problem and your rep. said she would order for me. She texted the Water Jet, the nasal strips and the water jet picks. I checked my order Jul 1st and found that she had mistakenly ordered me 3 sets of water pick replacements instead of 1 and 4 sets of nasal strips instead of 1 and did not order my Water Jet machine. I called the OTC dept. and was told pretty much that there was nothing I could do even though your chat rep. grossly messed up my order and depleted almost all my allowance on extra items I didn't order and now I can't get my Water Jet machine but I have alot of extra water jet replacement tips I don't need. And nasal strips. This is insane that you would screw up my order so badly and then tell me there's nothing you can do? Please respond ASAP. Catherine McClendon Humana # H04574646