I am really surprised that you are employing staff that choose to be rude to their customers! I understand that working under the current covid situation can be difficult at times but we are all in this together. My first bad experience happened when my friend and I asked for some sugar whilst our coffee was being prepared and was told by a male member of staff that he only had one pair of hands! Then today I visited with my daughter to the same shop and went to put my sugar into my coffee at a table and was told it was the wrong table and that people coming in needed to go that direction. I said but nobody else was in the shop as I moved and then a customer did appear and the female member of staff shouted ‘where there is now'!. There are lots of coffee shops in Maidstone and I don't think I will be choosing to visit this shop anytime soon. Customer service should be second to none and to be treated not too kindly twice put me off drinking my coffee as I was annoyed by the way I was treated. I think you need to look into this otherwise you will be losing custom. Thanks