My mother passed away on April 22, 2021, and I am executor of the estate. I am trying to close her checking and savings accounts. Customer service tells me that I have to present myself a Branch but I live in Maryland, not close to a Branch. I have talked with 800 customer service including a supervisor and my mother's Branch in Pittsburgh. The 800 number supervisor told me if this were important enough to me I would not have a problem with making a trip. The Pittsburgh Branch transferred to me someone that supposedly could help me, but they transferred me to a call center. When I explained my issue the representative did not know that Maryland was a state. Fortunately the call center sent me to Michael Blank in Barrington, RI. He took it upon himself to find the information and is willing to assist me in closing the accounts. Frankly your bank's customer service is appalling, I would never recommend your bank to anyone, and I am grateful that I am finally closing the accounts.