To whom it may concern. Per report number [protected] made with the CIMB call centre on 01/03/2021, I was informed that I will receive a reply in two days. It is now 18/03/2021 and still no reply or update. I have made several calls to CIMB call centre during that time. but am being informed that no update has been provided by the department concerned with promises to escalate the issuecand a return all I was made to understand that my file is handled by a Suzilah Misman. If she is unable to do the job then please pass to others who can do the job. Thanks and regards, denis.[protected]@gmail.com