My phone was stolen Thursday night when I was in Chicago for Lollapalooza and I called as soon as I could to submit a claim. I really needed a phone and expressed that I was from out of town female, traveling solo to the agent and she assured me I would get one within 24 hours. Since I didn't have a scanner or anything at the hotel to submit the documents at night, I had my family help me the next morning. I have a confirmation of my submission Aug 2 10:30 AM with a message saying to wait for 3 hours for the next step. I waited 3 hours but didn't hear back. I was alone in Chicago during a very busy event and a lot of accidents and crime around me was happening. I was unable to call car service or contact people. Yesterday, I was in Chicago during the Douglas Park shooting without a phone to contact emergency services. I was told by Verizon that in emergency cases, people will usually receive their phones within a day. I don't know how my case wasn't an emergency case, but I have confirmation that it took Asurion 52 hours to process the documents I uploaded... A single page and an ID...52 hours. I had to travel alone in a foreign city without a phone. Not even a basic temporary one that would have made me feel much safer and made my trip so much easier. I only now just paid $200 for a phone that will come tomorrow, after I'm back home. I called to ask why it took so long to process my documents and the agent says no one really works on the weekends. That doesn't make sense to me-- for such a large insurance company to have no employees on the weekends, especially during their "busiest season."