was on phone with them for 2 hours was told to walk around and find there guy on street in my town, so i could reapply for service, was told that phone was not used in 30 days it has been they said it was after it was shut off. then 15 mins later said it was because i never recertified, and it is not there job to tell when you had to recertify .and that they have no superviser that works with the company