1 Jan, 2018 → by ClaimboUser159154
I would never use this site again
1
DO NOT BUY FROM HERE! worst service of my life! I loved their pieces, really gorgeous, and when they said free returns, even better! I've been a 38D for over 6 years in every single store or bra I've ever tried. That's my size. Adore Me runs small. So I want to exchange it for a 40D or 40DD. They don't have it. Apparently they think people will wear 38E or 38F, but a 40C? never! So they have maybe 5 sets in my size that are all this light pink... you realize I'm not celibate right? ugly and pathetic. And I don't want to return because big surprise - it's NOT free returns - there's a $5 restocking fee! So I email them. They respond with a generic this is our process, etc. and I reply that that's not what I was asking, that I can read thank you very much, and the issue is much more complicated. They don't respond. EVER. I email again. NOTHING. I email again and finally get a response that my mail was going into their spam folder. Another generic response, to which I respond to, again. And mind you this entire time I'm asking for a manager to call me because this is ridiculous. They never respond. Finally, I get a day off work so I can call, and they are entirely unhelpful. The manager sticks to her guns of "I'm sorry our service has been bad, but this is our policy." Which is not helpful at all. She wasn't even upset or surprised that after 12 emails her staff did not respond! Entirely pathetic. Michaela attempted to help me over email and did a truly horrible job. When I talked to the supervisor, Brittany, about returning the product, she had the audicty to recommend I PAY to get tracking on my package, in case THEIR warehouse loses it so I have proof they have it. ARE YOU KIDDING ME? I would never use this site again.