How shameful that I have been trying for more than a year to get my money back and it seems that no one cares, that was my first trip ever planned to Europe I didnt have the money and I saved it how can your company just keep it, is so dishonest, unethical, I paid you right away, is it money all you care about? please return the money is not yours to keep, and dont lie to people and do not keep them on the phone for hours thats so unprofessional dont send an email saying that you will take care of it. These are hard-working people you treating this way what if happens to you? User's recommendation: use it.