I called USAA to make my monthly credit card payment . I authorized a $200.00 payment. After checking my bank statement 2 days later I realized usaa took out $1,800.00 dollars. I called usaa and they said they would submitt a ticket to have a reversal done to my account. But it would take 10 business day. I waited from 4/2 until 4/19 when I had to call them again and explain all over again. They submitted another ticket. After getting no where I asked to speak to corporate office. 4/20 a Robin called to inform me a check would be issued for $1600.00 and would take 7 to 10 business days .Not exceptable my mortgage is due on the 1st. They just don't care how they handle peoples money. I m getting screwed. User's recommendation: Make payments online and key them in your self. I can't say if thats all they will take.