I would give a negative 5 rating if I could. I should have looked for reviews for this company before purchasing. This saga started in July 20, 2020. It is November 14, 2020 and still not resolved. I ordered 5 pairs of shoes. 4 pairs of shoes arrived after 5 weeks. One of the pairs of shoes was the wrong model. I of course asked for Pearlfeet to send the correct model. First, they acted like they did not understand the situation and sent tracking information. Then they had me take pictures of shoes and packaging and send them. And then they asked me to do it again, which I did, AGAIN. I do agree with other reviews that their emails are very polite; but don't be fooled. They are very unethical in business practices and actual results. So, the company never shipped the correct pair of shoes. Not only that, but the 5th pair of shoes finally arrived and it was also the wrong model of shoes AND it was a duplicate type of the wrong shoes sent before. So, now I've got two pairs of shoes I did not order and I don't have two of the five pairs I did order. I have emails where Pearlfeet admits it is their mistake. AND YET PEARLFEET HAS TRIED TO BLOCK MY REFUND REQUEST FROM THE CREDIT CARD COMPANY. They responded to my dispute by providing tracking information to the credit card company. Not only THAT, but they also tried to get me to drop my dispute with the credit company, saying they would be able to send the refund faster if I did. I see from other reviews that they are very, very unlikely to send a refund, ever. So now I have to waste additional time just to try to counter Pearlfeet's unethical attempt to mis-represent the situation with my credit card company. And by the way, the quality of the shoes they did actually send is very, very low. I've only asked for a refund for the pairs of shoes that Pearlfeet got wrong, but in truth, I would really like a total refund. I have only worn one pair of shoes out of the five pairs. The rest fit OK, but I will probably throw them away because they are too embarrassing in appearance for anything other than working in the back yard. While it is within the realm of possibility you will have a decent experience buying from Pearlfeet, the probability is very, very low. User's recommendation: "Run Away" from Pearlfeet.