We put our playlists that we stream at home into a downloaded format so that while we are travelling and have no internet we can listen to our music.It worked for a while then it stopped working.We contacted Tidal on the net and the site is far from user friendly.It took several attempts to somehow finally get a message that told us that our message was successfully sent and received a number relating to our problem.No-one has come back to us.We tried contacting them several more times but still nothing User's recommendation: Don’t bother spending hours and hours of your time making playlists as technology is unreliable and glitches occur and there is no-one there to support you.