I have been a customer of Charles Schwab for over 30 years. I have never experienced the problems of the other reviewers. If you don't use your head, you'll create a lot of problems for yourself! Schwab's brokerage fees are zero. They have literally trillions under their trust. The investment choices are nearly limitless. You can easily reach a real, living human being over the phone. So, what's the problem? User's recommendation: From a 30+ year customer, you can't go wrong with Schwab or Vanguard.