Entry stairs dont always go up all the way. After talking to the Customer Service Rep I felt like I might need to replace the hole works. I told him the electric board had been replaced before and he responded with I understand and thats what you get buying a used motor home. Nice representative downing your product. I just purchased it and this happens and they were working before and this is his repair pitch. Guess I purchased the wrong brand motor home. User's recommendation: If you’re purchasing a used motor home you might want to stay clear of a Newmar.