I waited over two hours for part of my 200$ order to be ice cold at the king of Prussia location. When I asked to speak to a manager I explained the situation and explained to the manager we drove 2hrs to experience the food one of the managers Mercedes told me sir your food will be cold when you get home anyway. She then said well you can just pay for the hot food and we will take the cold food back I asked to speak to another manager and was told pretty much the same thing at that point I asked for my money back . I called the GM first thing in the Am he was to busy I just want someone to be held responsible