My fiance was using his razor made by you that we purchases at Rite Aid on vacation. After runsing the blade for the first swipe, he went to shave again and it literally ripped his skin off his head. The moisteruzing strip had come off in the water. There was blood everywhere. After stopping the bleeding, he changed out the blade and attempted to finish shaving amf again, after rinsing 1 time the strip came off! How can this be rectified? Thank you Tera Crampton